Founder, Board Member
Trans Voices February 2025 - Current

• Lead nonprofit operations, overseeing program development, community outreach, and organizational strategy.

• Implement and customize Salesforce as an EMR and CRM system to streamline member records and engagement tracking.

• Conduct grant research, write proposals, and manage funding applications to support organizational growth.

• Plan, coordinate, and host an average of three community events per month to foster connection, advocacy, and resource sharing.

• Develop partnerships, sponsorship opportunities, and fundraising initiatives to expand impact and sustainability.

Member Support Representative
Harbor Health July 2023 - Current

• Handle inbound and outbound member calls and inquiries with a high level of professionalism and empathy.

• Provide accurate and timely information regarding products, services, and general inquiries to ensure member satisfaction.

• Update member accounts and document interactions in the organization's EMR system to maintain accurate records of member interactions.

Outreach Coordinator
TR∆CE App February 2022 - November 2022

• Building out CRM platform HubSpot from the bottom up.

• Outreaches to potential Investors & Partnerships.

• Conducts extensive outreach to media press and other social media outlets to increase publicity. 

• Manages over 150 support pipeline and ticket requests.

• Focuses on increasing customer engagement to better app functionality, as well as understand customer needs and feature requests.

Business Development Representative
Bonterra February 2022 - September 2022

• Make 25-75 calls per day, depending on task number. 

• Engage with inbound and outbound prospects, adding them into 21 day sequences through Salesforce & Outreach. 

• Heavily focus on 80% outbound prospecting with minimal 20% inbound prospecting. 

• Create new reports, lists, prospect inquiries via Salesforce, LinkedIn, Apollo, ZoomInfo, etc. 

• Help train 8 New Hires & current staff members on CRM and CES platforms (35 on team). 

• Create engaging sequences for prospecting members, creating a 71% reply rate.

Enterprise Sales Development Representative
Jungle Scout Oct 2021 - February 2022

• Conducted external outreach to particular brands that sell through the Amazon Marketplace. 

• Researched 15-20 brands per day through ZoomInfo, Jungle Scout Cobalt, and Sales Navigator systems. 

• Run a 30 day sequence on contacts (25 - 75 a day) through Salesforce & Salesloft. 

• Makes 25-75 calls a day, depending on task number.

Sales Operations Representative
UnitedHealth Group July 2018 - Oct 2021

• Processed potential incoming clients by researching their backgrounds to more accurately determine the pipeline they will be sorted into. I would process up to 50 - 80 clients a day. 

• Led over 22 training sessions to a diverse number of groups. Each training session differed and focused on the current short or long term projects at hand. 

• Extensive outreach to medical providers. 

• Mastered the VO HEDIS Auditing system and the VO QSD system, Microsoft Office, Microsoft OneNote, Microsoft Excel, Microsoft Access (databases), and much more.